FAQ's

How can I contact you?

Please email support@lowerpark.com and we'll be happy to help

How quickly will I receive my order?

Your order will be dispatched the same day if you purchase before 1pm GMT. Otherwise, it will be dispatched the next day by our specialist fulfilment centre based in the UK. All orders are posted 1st class by Royal Mail.

I'm based in the USA but ended up on your European store - how can I get back to my local one?

Firstly, leave our website and then, secondly, clear your cache. Then, if you come back to our store you will see the pop-up whee you can select to see our USA store.

How often do you re-stock?

All of our fabrics are bought from small, often family-run, suppliers based in remote parts of the world such as Syria and Nepal. Whilst we love working with these guys, their supply isn't always guaranteed meaning that we generally can't be sure that we will have the same design available again in the future.

How can I clean my hat?

Each hat is made with a different material but most are cotton / polyester mix which can (technically) be thrown in a washing machine. That said we recommend hand washing in warm, soapy water before letting it air-dry. If at all possible, put the hat around a ball or circular object so when it dries it maintains it's form and doesn't become wrinkled. But even if it does, it will unwrinkle once worn for an hour or so. 

The hats made from thinner materials like silk are a little more delicate and should only be hand washed in warm water with soap. 

Are your products vegan-friendly?

Yes, we use no leather; just something that looks a lot like it!

How is your stuff made?

All of our products are handmade by a small, specialist team based in Guadalajara in Mexico. We do not use any sweatshops.

What if I don't like it?

Just send it back in the same condition it arrived in with your order number included for a full refund. Our return address is:

Lower Park

James & James Fulfilment

Liliput Road

Northampton

NN4 7DT

Will your hats fit me?

All of our hats have an adjustable strap to ensure you can fit it to your head size. If it doesn't, just return it for a full refund